How to Withdraw and Make a Deposit Money in FBS

How to Withdraw Money from FBS

How can I withdraw?

Video

Withdrawal on Desktop


Withdrawal on Mobile


Important information! Please, consider that according to the Customer Agreement: the client can withdraw funds from his/her account only to those payment systems which have been used for the deposit.

Step by Step

You can withdraw money from your account in your Personal Area.

1. Click on "Finances" in the menu on top of the page. Choose "Withdrawal".

2. Choose a suitable payment system and click on it.

3. Specify the trading account you want to withdraw from.

4. Specify information about your e-wallet or payment system account.

5. For withdrawal via card click on “+” sign to upload back and front sides of your card copy.

6. Type the amount of money you want to withdraw.

7. Click on the “Confirm withdrawal” button.

Please, kindly take into consideration, that withdrawal commission depends on the payment system you choose.

Withdrawal process time also depends on the payment system.

You will be able to monitor the status of your financial requests in the Transaction History.

Please, kindly be reminded that according to the Customer Agreement:

• 5.2.7. If an account was funded via debit or credit card, a card copy is required to process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, cardholder’s name, expiry date and cardholder’s signature.
• You should cover your CVV code on the backside of the card, we do not need it.
• On the backside of your card, we need only your signature which confirms card validity.

FAQ of Withdrawal

How long does it take to process my withdrawal?

Please, kindly consider, that the Financial Department of the company usually processes the clients’ withdrawal requests on a first-come, first-served basis.

As soon as our Financial Department approves your withdrawal request, the funds are sent from our side, but then it is up to the payment system to process it further.

• Electronic payment systems withdrawals (like Skrill, Perfect Money, etc.) should be credited immediately, but sometimes may take up to 30 minutes.
• In case you withdraw to your card, please, be reminded that on average it takes 3-4 business days for the funds to be credited.
• As for bank transfer withdrawals are usually processed within 7-10 business days.
• Withdrawals to the bitcoin wallet can take from a few minutes to a couple of days since all bitcoin transactions worldwide are processed altogether. The more people request transfers at the same moment, the more the transfer takes time.

All the payments are being processed according to the Financial Departments business hours.
The FBS Financial Departments business hours are: from 19:00 (GMT+3) on Sunday to 22:00 (GMT +3) on Friday and from 08:00 (GMT+3) to 17:00 (GMT+3) on Saturday.

Can I withdraw $140 from Level Up Bonus?

Level Up Bonus is a great way to start your trading career. You cannot withdraw the bonus itself, but you can withdraw the profit gained on trading with it if you fulfill the conditions required:

1. Verify your email address
2. Get the bonus in your Web Personal Area for free $70, or use the FBS – Trading Broker app to get free $140 for trading
3. Connect your Facebook account to the Personal Area
4. Complete a short trading class and pass a simple test
5. Trade for at least 20 active trading days with no more than five days missed

Success! Now you can withdraw the profit earned with the $140 Level Up Bonus

I deposited via card. How can I withdraw funds now?

We would like to remind you, that Visa/Mastercard is a payment system, that allows only a refund of the deposited funds.

This means that you can withdraw via card only the sum not exceeding the sum of your deposit (up to 100% of the initial deposit can be withdrawn back to the card).

The amount over the initial deposit (profit) can be withdrawn to other payment systems.

Also, this means that withdrawal should be processed proportionally to the deposited sums.

For example:

You deposited via credit/debit card $10, then $20, then $30.
You will need to withdraw back to this card $10 + withdrawal fee, $20 + withdrawal fee, then $30 + withdrawal fee.

Please, kindly pay attention to the fact that if you deposited via credit/debit card and via another payment system, you need to withdraw back to the card first:

Withdrawal via card is of the top priority.

I’ve deposited via virtual card. How can I withdraw?

Before you withdraw funds back to the virtual card you deposited with, you need to confirm that your card can receive international transfers.
An official confirmation with a card number is necessary.

We consider as confirmation:
What if my card doesn’t accept incoming funds?

In this case, according to the instructions above, you will need to provide us with confirmation that the card doesnt accept incoming funds. Once the confirmation is successfully accepted from our side, you will be able to withdraw funds (deposited funds + profit) via any electronic payment system available in your country.

Why was my withdrawal request rejected?

Please, take into consideration that according to the Customer Agreement: a client can withdraw funds from his/her account only to those payment systems which have been used for the deposit.

In case you made a withdrawal request via the payment system that differs from the payment system you used for deposit, your withdrawal will be rejected.

Also, please, kindly be reminded that you can monitor the status of your financial requests in the Transaction History. There you can see the reason for rejection as well.

Kindly note that if you have open orders while making a withdrawal request, your request will be automatically rejected with the comment "Insufficient funds".

I have not received my card withdrawal yet

We would like to remind you that Visa/Mastercard is a payment system that allows only a refund of the deposited funds.

This means that you can withdraw via card only the sum of your deposit.

One of the key reasons that a card refund takes as long as it does is the number of steps involved in the refund process. When you initiate a refund, as when you return merchandise to a store, the seller requests a refund by beginning a new transaction request on the card network. The card company must receive this information, check it against your purchase history, confirm the merchants request, clear the refund with its bank, and transfer the credit to your account. The cards billing department must then issue a statement that shows the refund as a credit, which serves as the final step in the process. Each step is an opportunity for delays due to human or computer error, or due to waiting for a billing cycle to elapse. That is why sometimes refunds take more than 1 month!

Please, kindly be informed that usually withdrawals via card are processed within 3-4 days.

If you didnt receive your funds within this period, you can contact us in chat or via e-mail and request withdrawal confirmation.

Why was my withdrawal amount reduced?

Most likely your withdrawal has been reduced to match the deposit amount.

We would like to remind you that Visa/Mastercard is a payment system that allows only a refund of the deposited funds.
This means that withdrawal should be processed proportionally to the deposited sums.

For example:

You deposited via credit/debit card $10, then $20, then $30.
You will need to withdraw back to this card $10 + withdrawal fee, $20 + withdrawal fee, then $30 + withdrawal fee.

You can withdraw the amount exceeding the total amount of deposit made via card (your profit) to any electronic payment system available in your Personal Area.

If your balance has become less than your total card deposit amount during the trading, dont worry - you still will be able to withdraw your funds. In this case, one of your card deposits will be refunded partially.

I see the "Insufficient funds" comment

Kindly note that if you have open trades while making a withdrawal request, and your Equity is less than the withdrawal amount, your request will be automatically rejected with the comment "Insufficient funds".


 

How to Deposit at FBS

How can I Deposit

You can deposit money in your account in your Personal Area.

1. Click on "Finances" in the menu on top of the page.

or

2. Choose "Deposit".

3. Choose a suitable payment system and click on it.

4. Specify the trading account you want to deposit to.

5. Specify the information about your e-wallet or payment system account if needed.

6. Type the amount of money you want to deposit.

7. Choose the currency.

8. Click on the “Deposit” button.

Withdrawals and internal transfers are done in the same fashion.

You will be able to monitor the status of your financial requests in the Transaction History.

Important information! Please, take into consideration that according to the Customer Agreement: a client can withdraw funds from his/her account only to those payment systems which have been used for the deposit.

Please, kindly be informed that in order to deposit to FBS applications such as FBS Trader or FBS CopyTrade you need to make a deposit request right in the needed application. Transfer of funds between your MetaTrader accounts and FBS CopyTrade / FBS Trader accounts is not possible.

FAQ of Deposit

How long does it take to process a deposit/withdrawal request?

Deposits via electronic payment systems are processed instantly. Deposit requests via other payment systems are processed within 1-2 hours during FBS Financial dept.

FBS Financial department works 24/7. The maximum time of processing a deposit/withdrawal request via an electronic payment system is 48 hours since the moment of its creation. Bank wire transfers take up to 5-7 bank business days to process.

Can I make a deposit in my national currency?

Yes, you can. In this case, the deposit amount will be converted into USD/EUR according to the current official exchange rate on the day of the deposit execution.

How can I deposit funds into my account?

1. Open the Deposit within the Finances section in your Personal area.
2. Choose the preferred deposit method, select offline or online payment, and click the Deposit button.
3. Select the account you wish to deposit funds into and enter the deposit amount.
4. Confirm your deposit details on the next page.

The FBS payment method is quick and simple. However, note that your payment provider may ask you for some additional steps.

What payment methods can I use to add funds to my account?

FBS offers different funding methods, including numerous electronic payment systems, credit and debit cards, bank wire transfers, and exchangers. There are no deposit fees or commissions charged by FBS for any deposits into the trading accounts.

What is the minimum deposit amount in FBS Personal Area (web)?

Please, take into consideration the following deposit recommendations for different account types respectively:

• for "Cent" account the minimum deposit is 1 USD;
• for "Micro" account - 5 USD;
• for "Standard" account - 100 USD;
• for "Zero Spread" account – 500 USD;
• for "ECN" account - 1000 USD.

Please, kindly be informed that these are recommendations. The minimum deposit amount, in general, is $1. Please, consider that the minimum deposit for some electronic payment systems like Neteller, Skrill, or Perfect Money is $10. Also, as for the bitcoin payment method, the minimum recommended deposit is $5. We would like to remind you that the deposits for less amounts are processed manually and may take longer.

To know how much it is needed to open an order in your account, you can use Traders Calculator on our website.

How do I deposit funds into my MetaTrader account?

MetaTrader and FBS accounts synchronize, so you do not need any additional steps to transfer funds from FBS directly to MetaTrader. Just log into MetaTrader, following the next steps:

1. Download MetaTrader 4 or MetaTrader 5.
2. Enter your MetaTrader login and password that you have received during the registration at FBS. If you didnt save your data, get new login and password in your Personal area.
3. Install and open MetaTrader and fill in the pop-up window with login details.
4. Done! You are logged into MetaTrader with your FBS account, and you can start trading using the funds you have deposited.

How can I make a deposit and withdraw funds?

You can fund your account in your Personal area, via “Financial operations” section, choosing any of the available payment systems. Withdrawal from a trading account can be executed in your Personal area via the same payment system that was used for depositing. In case the account was funded via various methods, withdrawal is executed via the same methods in the ratio according to the deposited sums.