How to Withdraw Money from FBS

How can I withdraw?

Video

Withdrawal on Desktop


Withdrawal on Mobile


Important information! Please, consider that according to the Customer Agreement: the client can withdraw funds from his/her account only to those payment systems which have been used for the deposit.

Step by Step

You can withdraw money from your account in your Personal Area.

1. Click on "Finances" in the menu on top of the page. Choose "Withdrawal".

2. Choose a suitable payment system and click on it.

3. Specify the trading account you want to withdraw from.

4. Specify information about your e-wallet or payment system account.

5. For withdrawal via card click on “+” sign to upload back and front sides of your card copy.

6. Type the amount of money you want to withdraw.

7. Click on the “Confirm withdrawal” button.

Please, kindly take into consideration, that withdrawal commission depends on the payment system you choose.

Withdrawal process time also depends on the payment system.

You will be able to monitor the status of your financial requests in the Transaction History.

Please, kindly be reminded that according to the Customer Agreement:

• 5.2.7. If an account was funded via debit or credit card, a card copy is required to process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, cardholder’s name, expiry date and cardholder’s signature.
• You should cover your CVV code on the backside of the card, we do not need it.
• On the backside of your card, we need only your signature which confirms card validity.

 

FAQ of Withdrawal

How long does it take to process my withdrawal?

Please, kindly consider, that the Financial Department of the company usually processes the clients’ withdrawal requests on a first-come, first-served basis.

As soon as our Financial Department approves your withdrawal request, the funds are sent from our side, but then it is up to the payment system to process it further.

• Electronic payment systems withdrawals (like Skrill, Perfect Money, etc.) should be credited immediately, but sometimes may take up to 30 minutes.
• In case you withdraw to your card, please, be reminded that on average it takes 3-4 business days for the funds to be credited.
• As for bank transfer withdrawals are usually processed within 7-10 business days.
• Withdrawals to the bitcoin wallet can take from a few minutes to a couple of days since all bitcoin transactions worldwide are processed altogether. The more people request transfers at the same moment, the more the transfer takes time.

All the payments are being processed according to the Financial Departments business hours.
The FBS Financial Departments business hours are: from 19:00 (GMT+3) on Sunday to 22:00 (GMT +3) on Friday and from 08:00 (GMT+3) to 17:00 (GMT+3) on Saturday.

Can I withdraw $140 from Level Up Bonus?

Level Up Bonus is a great way to start your trading career. You cannot withdraw the bonus itself, but you can withdraw the profit gained on trading with it if you fulfill the conditions required:

1. Verify your email address
2. Get the bonus in your Web Personal Area for free $70, or use the FBS – Trading Broker app to get free $140 for trading
3. Connect your Facebook account to the Personal Area
4. Complete a short trading class and pass a simple test
5. Trade for at least 20 active trading days with no more than five days missed

Success! Now you can withdraw the profit earned with the $140 Level Up Bonus
 

I deposited via card. How can I withdraw funds now?

We would like to remind you, that Visa/Mastercard is a payment system, that allows only a refund of the deposited funds.

This means that you can withdraw via card only the sum not exceeding the sum of your deposit (up to 100% of the initial deposit can be withdrawn back to the card).

The amount over the initial deposit (profit) can be withdrawn to other payment systems.

Also, this means that withdrawal should be processed proportionally to the deposited sums.

For example:

You deposited via credit/debit card $10, then $20, then $30.
You will need to withdraw back to this card $10 + withdrawal fee, $20 + withdrawal fee, then $30 + withdrawal fee.

Please, kindly pay attention to the fact that if you deposited via credit/debit card and via another payment system, you need to withdraw back to the card first:

Withdrawal via card is of the top priority.
 

I’ve deposited via virtual card. How can I withdraw?

Before you withdraw funds back to the virtual card you deposited with, you need to confirm that your card can receive international transfers.
An official confirmation with a card number is necessary.

We consider as confirmation:
What if my card doesn’t accept incoming funds?

In this case, according to the instructions above, you will need to provide us with confirmation that the card doesnt accept incoming funds. Once the confirmation is successfully accepted from our side, you will be able to withdraw funds (deposited funds + profit) via any electronic payment system available in your country.

 

Why was my withdrawal request rejected?

Please, take into consideration that according to the Customer Agreement: a client can withdraw funds from his/her account only to those payment systems which have been used for the deposit.

In case you made a withdrawal request via the payment system that differs from the payment system you used for deposit, your withdrawal will be rejected.

Also, please, kindly be reminded that you can monitor the status of your financial requests in the Transaction History. There you can see the reason for rejection as well.

Kindly note that if you have open orders while making a withdrawal request, your request will be automatically rejected with the comment "Insufficient funds".
 

I have not received my card withdrawal yet

We would like to remind you that Visa/Mastercard is a payment system that allows only a refund of the deposited funds.

This means that you can withdraw via card only the sum of your deposit.

One of the key reasons that a card refund takes as long as it does is the number of steps involved in the refund process. When you initiate a refund, as when you return merchandise to a store, the seller requests a refund by beginning a new transaction request on the card network. The card company must receive this information, check it against your purchase history, confirm the merchants request, clear the refund with its bank, and transfer the credit to your account. The cards billing department must then issue a statement that shows the refund as a credit, which serves as the final step in the process. Each step is an opportunity for delays due to human or computer error, or due to waiting for a billing cycle to elapse. That is why sometimes refunds take more than 1 month!

Please, kindly be informed that usually withdrawals via card are processed within 3-4 days.

If you didnt receive your funds within this period, you can contact us in chat or via e-mail and request withdrawal confirmation.
 

Why was my withdrawal amount reduced?

Most likely your withdrawal has been reduced to match the deposit amount.

We would like to remind you that Visa/Mastercard is a payment system that allows only a refund of the deposited funds.
This means that withdrawal should be processed proportionally to the deposited sums.

For example:

You deposited via credit/debit card $10, then $20, then $30.
You will need to withdraw back to this card $10 + withdrawal fee, $20 + withdrawal fee, then $30 + withdrawal fee.

You can withdraw the amount exceeding the total amount of deposit made via card (your profit) to any electronic payment system available in your Personal Area.

If your balance has become less than your total card deposit amount during the trading, dont worry - you still will be able to withdraw your funds. In this case, one of your card deposits will be refunded partially.

I see the "Insufficient funds" comment

Kindly note that if you have open trades while making a withdrawal request, and your Equity is less than the withdrawal amount, your request will be automatically rejected with the comment "Insufficient funds".